Usability Testing
Give real people real tasks and see where they struggle.
Find the friction, confusion, or barriers that get in the way of a better product experience.
If people can’t figure it out,something needs to change.
You can design for how you expect people to use your product. Usability testing shows you how they actually use it.
Convo helps you watch participants complete real tasks, uncover where they get stuck, and understand what needs to be improved.
How Convo runs a usability test
Define what you want to evaluate
Choose the journeys, features, or interactions you want to evaluate and give participants clear tasks to complete.
Put it in their hands
Participants work through your product naturally, using it to complete the tasks in front of them.
Watch where they struggle, at scale
Capture users’ reactions to see where they hesitate, make mistakes, or take unexpected paths. Collect responses at a scale that’s difficult to achieve manually.
Find the friction
Bring the evidence together to identify usability issues, understand why they happen, and prioritize what to fix.
What a usability test looks like in Convo
Set up in minutes. Introduce your brand, write your goal, and let Convo handle the conversation.
What you can test:
- Customer pain points
- Onboarding
- Key user journeys
- Prototype, forms and flows
- Mobile and web experiences
What you can learn:
- Where people get stuck
- How they solve them today
- Which actions feel difficult
- Where they take unexpected paths
- Where needs differ across customer groups
- What needs to change
- Book a call to try now
Why teams use Convo for usability testing
Learn at scale
Reach more customers and gather more qualitative evidence without multiplying researcher hours.
Know why it happens
Go beyond finding usability problems to understand the expectations, behaviors, and assumptions behind them.
Build from real evidence
Give product teams a stronger understanding of what customers need before committing time and resources to a solution.
“Convo changed the game for us. Their team helped us design, deploy and analyze our research project. In less than 1 week, we had a clear understanding of what our users cared about for a new desktop app.”
Usability testing FAQ
Usability testing evaluates how easily people can use a product to complete specific tasks. It helps identify friction, confusion, errors, and barriers within the experience.
Usability testing focuses on whether people can successfully and easily complete specific tasks. Product experience research takes a broader look at how people perceive and experience the product as a whole.
As many as you need — Convo runs sessions in parallel with no scheduling, so reach is not the constraint it is with moderated testing.
Hours, not weeks. Sessions run in parallel and Convo synthesizes them into themes, sentiment, and representative quotes as they complete.
Yes. Convo conducts sessions and runs the analysis in dozens of languages, and every theme stays traceable back to the person who said it.
