Each study now has an Opening Message: the interviewer says "Hi, my name is Rei, a digital researcher." and then your own words, up to 300 characters
The AI interviewer now introduces itself as Rei
A note appears if your opening sounds like a goodbye, and copied studies keep their message
Short and In-depth questions now behave differently
In-depth questions get up to five follow-ups, ask for examples and the reasons behind an answer, and don't settle for a one-line reply
Short questions get at most two follow-ups, and none when the first answer already covers it
Every invitation comes from hello@getconvo.ai
Participant invitations, team invitations and review requests are all sent from one address
A refreshed website
The homepage has a short "How does it work?" tour of Convo, from writing the guide to sharing highlight reels
Blog articles and case studies have a new design
A company facts page at getconvo.ai/company
A pricing page at getconvo.ai/pricing that explains how Convo is priced
Privacy and security
Participant interview links and review links are kept out of search engines
Tighter access rules on billing and usage records
Bug Fixes
Chat interviews accept more answers
Answers written in non-Latin scripts, such as Chinese, Japanese, Korean, Arabic or Hindi, were rejected as unusable. They're accepted now
Answers to some questions, for example ones mentioning "reasons" or "emails", were read as the wrong kind of question and rejected
"I don't know" is an answer
In voice and chat, "I don't know" is accepted as an answer instead of being asked again or counted against the participant
Uploaded recordings no longer get stuck while waiting for their transcript
The Research Assistant no longer shows a "Quote Accuracy" or "% relevant" figure on sources it never measured
Research Assistant answers handle Chinese text properly
The spacing between question cards in the discussion guide builder is back
Week ending October 11, 2026
Features
Completed interviews are counted the same way everywhere
The Responses screen, the Manage and Participants cards and the response limit now use one rule, so the numbers agree
An interview counts when the participant reaches the end of the guide. Ending early, by pressing End or saying they have to go, counts only if the last question was answered
When a participant gives short answers, an end-of-interview check reads the transcript and credits the questions they answered
Screen-outs are kept separate
When a guide branch ends the interview, the response is marked as screened out. It never counts as complete and doesn't use a place in the response limit
Sentiment for studies built with the discussion guide
Per-question sentiment now appears for guide-based studies, and earlier responses have been filled in
Transcripts for diary video tours
Video tours recorded in a diary entry are now transcribed like other recordings
Stronger security
Browsers now always connect to getconvo.ai over HTTPS
Requests between the web app and the interview service are verified, and data access rules cover more of the database
A new blog
A blog index, a comparison article and the Perspective case study are on the website
Bug Fixes
Creating a project works again
Creating a new project could fail with an error after it was saved
Each study has its own discussion guides
Studies copied between projects no longer share a guide, so editing one study's guide can't change another's
Research Assistant suggestions load again
Suggested questions in the Research Assistant were failing to load
Interview status is recorded correctly at the end
Finished interviews are saved as completed and their final progress is kept
Week ending September 13, 2026
Features
A redesigned analysis dashboard
Overview, Participants and Responses have been rebuilt: metric tiles, search and filters, and a table showing each participant's status, sentiment, AI quality score, interview length and mode at a glance
A response now opens as a three-column view — the recording, the transcript as a conversation, and Summary, Core Themes and Key Takeaways beside it
Interview length is measured from the transcript itself rather than from when the session opened and closed, so the figure reflects the conversation that actually happened
Studies are launched, not just saved
A study stays in Set Up until you launch it, so a half-built study can no longer be opened by a participant or read as though it had data
Once it is live, opening the study takes you straight to Analysis > Overview
Edit a study after you have created it
Set Up > General now opens a real editor for every study, not only diary studies, and starts from what you saved rather than from blank defaults
Settings, sharing and deletion have moved into a single Manage page: invite, share link, QR code, preview, copy, interview mode, response limit and access are all in one place
Projects with their own members
Creating a project is now a full-page flow where you choose which teammates can see it, and access follows project membership rather than being open to everyone on the team
Creating a study is a full-page flow too: pick the study type, name it, and choose the project it belongs to
Bug Fixes
Interviews run to the end
A phrase such as "we're done with this section" could be mistaken for the end of the interview, so the last question was never asked and no closing was spoken
A participant who stays quiet is now asked the question again, instead of the interview moving past it
Quotes are the participant's own words
The Quotes tab in Insight evidence could fall back to the analysis's own third-person summary when it had no quote to show; it now shows only what the participant actually said, and leaves out anything it cannot quote verbatim
Answers produced before this change are re-checked when you open them, so an older answer cannot surface a paraphrase as a quote
Analysis no longer looks empty when responses exist
Transcripts saved in older formats were skipped when the overview was built, so a study could show participants and a completion rate beside empty analysis panels
Where the tiles and the panels genuinely disagree — responses recorded but no transcript text to analyse — the dashboard now says so instead of leaving a blank
A completed interview means the questions were answered
Voice sessions were marked complete whenever they ended, even when no questions had been answered; completion now follows how the interview ended and how much of the guide it covered
Participant entry
A closed study says so on the first screen, instead of after the participant has given their details, chosen a mode, granted camera and microphone and sat through the countdown
Preview mode is labelled from the first screen, so the welcome, screener and permission steps no longer look like a live session
Opening a response that has already finished explains what happened, rather than showing a generic error with a Try again button that could never work
Study setup
The steps in the setup sidebar are clickable again — when the sidebar was expanded they rendered as plain text and did nothing
Multiple-choice questions written by Convo AI now come with their options; they previously arrived blank, which failed validation and blocked saving the guide
A study that is out for review now shows "In Review", rather than every study reading "Collecting Responses" from the moment it was created
Ranked questions are read out as a numbered list in voice interviews, matching how they appear in chat
Recently Viewed reflects the studies you actually opened, instead of repeating the first three in the list below it
Sign-up refuses trivially weak passwords such as a single repeated character or a straight run of digits
Week ending September 6, 2026
Features
Participants choose how they take part
At the start of an interview a participant now picks video, voice or chat for themselves, rather than the study deciding for everyone
People who can't turn a camera on, or who are somewhere they can't speak, still get to take part — and you get their answer instead of a drop-off
Guides that branch on an answer
A multiple-choice answer can now change what comes next: reveal a follow-up, skip a section that no longer applies, or route to a different part of the guide
Conditional probes let the interviewer dig deeper only when a specific condition is met, so every participant gets a conversation shaped by what they actually said
Diary studies
Run a study across several days with a guide per day, and media tasks that ask participants to capture a photo or video in the moment
A participant home screen shows them what's due and what they've missed
Show something during the interview
Attach an image, a video or a live Figma prototype to any question and it appears alongside the conversation while that question is being asked
This now works in chat interviews as well as video and voice
Export your analysis
Download an Instant Analysis as a formatted PDF to share with stakeholders, or as CSV and ZIP to take into your own tools
Charts keep their colours in the PDF rather than printing flat black
Audio-only voice interviews
Run a voice interview with no camera at all
Useful for sensitive topics, for participants on poor connections, and anywhere a face on screen isn't what the research needs
Interviews that work properly in every language
Multiple-choice options and stack-ranked items are now translated for the participant rather than read out in English
The closing sequence finishes cleanly in every supported language instead of stalling at the end
Platform upgrade
Convo now runs on the current generation of its web framework, bringing faster page loads and a more stable foundation for what's next
Bug Fixes
Voice transcripts
The recording-to-transcript pipeline has been rebuilt end to end, so completed voice interviews reliably produce a transcript, and therefore analysis
Chat interviews are analysed
Chat responses now feed analysis automatically, with a background reconciler that picks up anything a completion event missed
Discussion guide edits stay saved
Saving a guide that had been shared for review no longer quietly rolls it back to the version it had when the review started
Projects can be copied, moved and duplicated between teams without failing partway
The Research Assistant opens where you expect, instead of bouncing you back to the general view
Duplicate invitations are refused
Re-sending an invitation to the same participant updates the existing invite rather than silently creating another record
A study with no saved questions says so
Previously a participant could open an unfinished study and be shown an interview that ended immediately
Study setup
Logo uploads work, the setup screens no longer force dark mode, and the language selector scrolls properly on smaller screens
Accessibility
Diary media-task text now meets WCAG AA contrast
Week ending July 31, 2026
Features
Social Media Listener
Monitor what people are saying about your brand, product, or topic across social media
Surface emerging themes and sentiment without running a formal study
Branching interviews that adapt to each participant
Interviews now follow different paths based on how participants answer
Tailor follow-up questions to each person for deeper, more relevant insight
Watch the moment behind every quote in Instant Analysis
Jump straight from a quote to the exact point in the video where it was said
Bug Fixes
More natural voice interviews with smoother turn-taking and fewer accidental interruptions
Fixed an issue where valid participant answers could be dropped from transcripts
Week ending June 30, 2026
Features
Research Assistant now works across any research domain
Synthesis is no longer tied to a single vertical — ask questions across any kind of study
Insight citations show verbatim participant quotes so you can trust every claim
Bug Fixes
More accurate analysis of uploaded transcripts — interviewer turns are no longer counted as participant responses
Week ending May 31, 2026
Features
Diary Studies
Run longitudinal studies where participants capture photos, videos, and reflections over several days
Sequential day-by-day gating keeps participants on track
Room-tour and in-context video is analyzed automatically
Image & video understanding
Convo now analyzes the photos and videos participants share
Visual evidence flows directly into your analysis and Research Assistant answers
A deeper, more helpful Research Assistant
Dynamic, per-study starter questions to help you dig in faster
Better understanding of what you're actually asking for
Pulls in images, video, and interview evidence alongside text
Instant Analysis: LLM-powered thematic coding
Richer, more accurate themes surfaced automatically from your responses
Move, Copy & Duplicate studies
Reorganize studies across projects
Duplicate an existing study as a starting point for a new one
Bug Fixes
Improved voice agent responsiveness and reduced lag
More reliable photo and video uploads in diary studies
Week ending April 30, 2026
Features
Redesigned study setup & discussion guide review
A cleaner, guided flow for setting up a study and reviewing your discussion guide before you launch
Searchable project picker when creating studies
Quickly find the right project when spinning up a new study
Bug Fixes
Fixed discussion guide editor issues on the questions page
Week ending March 31, 2026
Features
Chat (text) interviews
Run interviews over text chat in addition to voice
Reach participants who prefer typing or can't take a voice call
Optimized for mobile so participants can respond from anywhere
Refreshed product design
A new, consistent design system across the entire app
Dark mode
Switch between light and dark themes from your account menu
Real-time sentiment analysis
Understand how participants are feeling as the conversation unfolds
Bug Fixes
More accurate participant counts
Hardened completion handling for text-chat interviews
Week ending November 30, 2025
Features
Clip bank & clips creator
Build, group, and export highlight reels from your interviews
Download polished video clips to share with colleagues and stakeholders
Highlights on analyzed transcripts
Key moments are surfaced right on the transcript for faster review
Bug Fixes
Fixed videos not displaying in analysis
Faster exports when combining multiple sources
Week ending October 31, 2025
Features
Figma prototype embeds for stimulus testing
Add Figma prototypes as stimulus on a per-question basis for concept and prototype testing
Copy studies
Duplicate an existing study to reuse its setup as a starting point
Week ending September 30, 2025
Features
Multilingual participant experience and analysis
Added support for Arabic, Spanish, Hindi, Japanese, Korean, Brazilian Portuguese, French, German, and Dutch
Participants can interview in their language, and analysis follows
Research type picker
Guided setup that helps you choose the right kind of study
Better participant tracking
See completion rates and incomplete responses on the participants page
Deep link directly to a completed response
Pass participant IDs through completion redirect URLs for cleaner panel tracking
Larger uploads
File size cap raised from 500MB to 1GB
Bug Fixes
Improved multilingual analysis
Fixed screener background color styling
Week ending August 31, 2025
Features
Live transcript during interviews
Participants can see Convo's questions and speech on screen as the interview happens
Upload text transcripts into the Research Assistant
Bring your existing text transcripts into Convo and analyze them alongside your interviews
Original transcripts in the video clip player
Accurate, synced transcripts now accompany your video clips
Bug Fixes
Cleaned up transcript formatting, including spacing around punctuation
Week ending August 4, 2025
Features
Stack ranking questions for priority and preference research
New interactive question type that lets participants rank items by priority or preference
Intuitive drag-and-drop interface for easy ranking on any device
Advanced analysis with consensus scoring to identify top-ranked items across participants
Visual ranking distribution charts showing how participants prioritized different options
Perfect for feature prioritization, concept testing, and preference research
Enhanced research quality with comprehensive testing
New integration testing framework ensures reliable data collection
85% test coverage requirement for all critical features
Automated regression testing prevents issues when adding new features
Improved stability and performance for better participant experience
Research assistant improvements
Faster insight discovery with automated transcript embeddings
Enhanced search capabilities through your interview data
More accurate video clip timing for better highlight creation
Improved quote extraction for sharing key participant insights
Bug Fixes
Fixed stack ranking questions not appearing in the question editor
Improved video synchronization for more accurate research clips
Enhanced data integrity with improved database validation
Better handling of concurrent participant responses
Week ending July 4, 2025
Features
Convo's research assistant (beta)
You now have a research partner to collaborate with. Talk to our assistant like you would a colleague to develop and dig for insights within your data that you hadn't thought of before.
Upload existing interviews
You want to just use our analytics engine? Feel free to upload your data to Convo and analyze the data with our research assistant
Video clip creation
Easily create highlight reels to share with colleagues
Bug Fixes
Cleaning up the analysis panel on the research assistant
Fixing invalid video file locations for uploading
Week ending June 27, 2025
Features
Automatically ending interviews after all questions have been asked
Participants don't need to click on 'end interview' button, the interview automatically finishes
Flag fully completed interviews
Users can better understand completion rates for incentivization purposes
Figma embed for stimulus testing
Add Figma prototypes as stimulus for concept or prototype testing
Redirect URLs after interview is completed
Participants are automatically redirected after completing their interview to a URL specified by user
Ability to delete studies as an account owner
Users can delete test studies made previously
Preview mode
Users no longer need to create test studies anymore, preview will show users how their study works before sending to participants
Interview count limits
Users can set a maximum number of completed interviews, once maximum has been reached, study automatically closes
Participant analytics
Simple analytics to understand completion rates on the participants page
Draggable questions
Users can move questions around on question page to suit their needs
Custom sorting on the Participants page
Users can now sort participants based on response dates
Enable video recording with video stream displayed during interview
Participants can now see their video during the interview
Anonymous interviews
Users can set studies to be anonymous, participants can enter participation IDs to start the interview
Screener questions
Users can pre-screen participants before starting the voice interview
Custom thank you messages on ending screen
Users can create their own thank you message on the ending screen
Dutch language support
Dutch participant and analyses support
Bug Fixes
Redirect error after studies are created
Preserve question order when editing questions
Keep the same question order on the setup screen as the interview
UI Fixes across the entire app
Details screen, no more overflowing pages
Analysis screen, no more infinite scroll
Questions screen, maintain column sizing, fill the entire screen
Responses screen, equal column size, no more infinite scroll, cards don't overflow to other columns
Left nav, added 'Settings' page for studies, removed 'Guide' label from questions, renamed Team settings to Team
Date formatting on participants page
Better error handling on our transcription service
Breadcrumbs are now all human readable
Deprecated
Legacy V1 Interviews, if you need these please contact us at info@getconvo.ai