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Made in Amsterdam · © 2026

Change Log

Latest updates and improvements to our platform

Week ending September 13, 2026

Features

  • A redesigned analysis dashboard
    • Overview, Participants and Responses have been rebuilt: metric tiles, search and filters, and a table showing each participant's status, sentiment, AI quality score, interview length and mode at a glance
    • A response now opens as a three-column view — the recording, the transcript as a conversation, and Summary, Core Themes and Key Takeaways beside it
    • Interview length is measured from the transcript itself rather than from when the session opened and closed, so the figure reflects the conversation that actually happened
  • Studies are launched, not just saved
    • A study stays in Set Up until you launch it, so a half-built study can no longer be opened by a participant or read as though it had data
    • Once it is live, opening the study takes you straight to Analysis > Overview
  • Edit a study after you have created it
    • Set Up > General now opens a real editor for every study, not only diary studies, and starts from what you saved rather than from blank defaults
    • Settings, sharing and deletion have moved into a single Manage page: invite, share link, QR code, preview, copy, interview mode, response limit and access are all in one place
  • Projects with their own members
    • Creating a project is now a full-page flow where you choose which teammates can see it, and access follows project membership rather than being open to everyone on the team
    • Creating a study is a full-page flow too: pick the study type, name it, and choose the project it belongs to
  • Bug Fixes

    • Interviews run to the end
      • A phrase such as "we're done with this section" could be mistaken for the end of the interview, so the last question was never asked and no closing was spoken
      • A participant who stays quiet is now asked the question again, instead of the interview moving past it
    • Quotes are the participant's own words
      • The Quotes tab in Insight evidence could fall back to the analysis's own third-person summary when it had no quote to show; it now shows only what the participant actually said, and leaves out anything it cannot quote verbatim
      • Answers produced before this change are re-checked when you open them, so an older answer cannot surface a paraphrase as a quote
    • Analysis no longer looks empty when responses exist
      • Transcripts saved in older formats were skipped when the overview was built, so a study could show participants and a completion rate beside empty analysis panels
      • Where the tiles and the panels genuinely disagree — responses recorded but no transcript text to analyse — the dashboard now says so instead of leaving a blank
    • A completed interview means the questions were answered
      • Voice sessions were marked complete whenever they ended, even when no questions had been answered; completion now follows how the interview ended and how much of the guide it covered
    • Participant entry
      • A closed study says so on the first screen, instead of after the participant has given their details, chosen a mode, granted camera and microphone and sat through the countdown
      • Preview mode is labelled from the first screen, so the welcome, screener and permission steps no longer look like a live session
      • Opening a response that has already finished explains what happened, rather than showing a generic error with a Try again button that could never work
    • Study setup
      • The steps in the setup sidebar are clickable again — when the sidebar was expanded they rendered as plain text and did nothing
      • Multiple-choice questions written by Convo AI now come with their options; they previously arrived blank, which failed validation and blocked saving the guide
    • A study that is out for review now shows "In Review", rather than every study reading "Collecting Responses" from the moment it was created
    • Ranked questions are read out as a numbered list in voice interviews, matching how they appear in chat
    • Recently Viewed reflects the studies you actually opened, instead of repeating the first three in the list below it
    • Sign-up refuses trivially weak passwords such as a single repeated character or a straight run of digits

    Week ending September 6, 2026

    Features

    • Participants choose how they take part
      • At the start of an interview a participant now picks video, voice or chat for themselves, rather than the study deciding for everyone
      • People who can't turn a camera on, or who are somewhere they can't speak, still get to take part — and you get their answer instead of a drop-off
    • Guides that branch on an answer
      • A multiple-choice answer can now change what comes next: reveal a follow-up, skip a section that no longer applies, or route to a different part of the guide
      • Conditional probes let the interviewer dig deeper only when a specific condition is met, so every participant gets a conversation shaped by what they actually said
    • Diary studies
      • Run a study across several days with a guide per day, and media tasks that ask participants to capture a photo or video in the moment
      • A participant home screen shows them what's due and what they've missed
    • Show something during the interview
      • Attach an image, a video or a live Figma prototype to any question and it appears alongside the conversation while that question is being asked
      • This now works in chat interviews as well as video and voice
    • Export your analysis
      • Download an Instant Analysis as a formatted PDF to share with stakeholders, or as CSV and ZIP to take into your own tools
      • Charts keep their colours in the PDF rather than printing flat black
    • Audio-only voice interviews
      • Run a voice interview with no camera at all
      • Useful for sensitive topics, for participants on poor connections, and anywhere a face on screen isn't what the research needs
    • Interviews that work properly in every language
      • Multiple-choice options and stack-ranked items are now translated for the participant rather than read out in English
      • The closing sequence finishes cleanly in every supported language instead of stalling at the end
    • Platform upgrade
      • Convo now runs on the current generation of its web framework, bringing faster page loads and a more stable foundation for what's next

    Bug Fixes

    • Voice transcripts
      • The recording-to-transcript pipeline has been rebuilt end to end, so completed voice interviews reliably produce a transcript, and therefore analysis
    • Chat interviews are analysed
      • Chat responses now feed analysis automatically, with a background reconciler that picks up anything a completion event missed
    • Discussion guide edits stay saved
      • Saving a guide that had been shared for review no longer quietly rolls it back to the version it had when the review started
    • Projects can be copied, moved and duplicated between teams without failing partway

    Week ending July 31, 2026

    Features

    • Social Media Listener
      • Monitor what people are saying about your brand, product, or topic across social media
      • Surface emerging themes and sentiment without running a formal study
    • Branching interviews that adapt to each participant
      • Interviews now follow different paths based on how participants answer
      • Tailor follow-up questions to each person for deeper, more relevant insight
    • Watch the moment behind every quote in Instant Analysis
      • Jump straight from a quote to the exact point in the video where it was said

    Bug Fixes

    • More natural voice interviews with smoother turn-taking and fewer accidental interruptions
    • Fixed an issue where valid participant answers could be dropped from transcripts

    Week ending June 30, 2026

    Features

    • Research Assistant now works across any research domain
      • Synthesis is no longer tied to a single vertical — ask questions across any kind of study
      • Insight citations show verbatim participant quotes so you can trust every claim

    Bug Fixes

    • More accurate analysis of uploaded transcripts — interviewer turns are no longer counted as participant responses

    Week ending May 31, 2026

    Features

    • Diary Studies
      • Run longitudinal studies where participants capture photos, videos, and reflections over several days
      • Sequential day-by-day gating keeps participants on track
      • Room-tour and in-context video is analyzed automatically
    • Image & video understanding
      • Convo now analyzes the photos and videos participants share
      • Visual evidence flows directly into your analysis and Research Assistant answers
    • A deeper, more helpful Research Assistant
      • Dynamic, per-study starter questions to help you dig in faster
      • Better understanding of what you're actually asking for
      • Pulls in images, video, and interview evidence alongside text
    • Instant Analysis: LLM-powered thematic coding
      • Richer, more accurate themes surfaced automatically from your responses
    • Move, Copy & Duplicate studies
      • Reorganize studies across projects
      • Duplicate an existing study as a starting point for a new one

    Bug Fixes

    • Improved voice agent responsiveness and reduced lag
    • More reliable photo and video uploads in diary studies

    Week ending April 30, 2026

    Features

    • Redesigned study setup & discussion guide review
      • A cleaner, guided flow for setting up a study and reviewing your discussion guide before you launch
    • Searchable project picker when creating studies
      • Quickly find the right project when spinning up a new study

    Bug Fixes

    • Fixed discussion guide editor issues on the questions page

    Week ending March 31, 2026

    Features

    • Chat (text) interviews
      • Run interviews over text chat in addition to voice
      • Reach participants who prefer typing or can't take a voice call
      • Optimized for mobile so participants can respond from anywhere
    • Refreshed product design
      • A new, consistent design system across the entire app
    • Dark mode
      • Switch between light and dark themes from your account menu
    • Real-time sentiment analysis
      • Understand how participants are feeling as the conversation unfolds

    Bug Fixes

    • More accurate participant counts
    • Hardened completion handling for text-chat interviews

    Week ending November 30, 2025

    Features

    • Clip bank & clips creator
      • Build, group, and export highlight reels from your interviews
      • Download polished video clips to share with colleagues and stakeholders
    • Highlights on analyzed transcripts
      • Key moments are surfaced right on the transcript for faster review

    Bug Fixes

    • Fixed videos not displaying in analysis
    • Faster exports when combining multiple sources

    Week ending October 31, 2025

    Features

    • Figma prototype embeds for stimulus testing
      • Add Figma prototypes as stimulus on a per-question basis for concept and prototype testing
    • Copy studies
      • Duplicate an existing study to reuse its setup as a starting point

    Week ending September 30, 2025

    Features

    • Multilingual participant experience and analysis
      • Added support for Arabic, Spanish, Hindi, Japanese, Korean, Brazilian Portuguese, French, German, and Dutch
      • Participants can interview in their language, and analysis follows
    • Research type picker
      • Guided setup that helps you choose the right kind of study
    • Better participant tracking
      • See completion rates and incomplete responses on the participants page
      • Deep link directly to a completed response
      • Pass participant IDs through completion redirect URLs for cleaner panel tracking
    • Larger uploads
      • File size cap raised from 500MB to 1GB

    Bug Fixes

    • Improved multilingual analysis
    • Fixed screener background color styling

    Week ending August 31, 2025

    Features

    • Live transcript during interviews
      • Participants can see Convo's questions and speech on screen as the interview happens
    • Upload text transcripts into the Research Assistant
      • Bring your existing text transcripts into Convo and analyze them alongside your interviews
    • Original transcripts in the video clip player
      • Accurate, synced transcripts now accompany your video clips

    Bug Fixes

    • Cleaned up transcript formatting, including spacing around punctuation

    Week ending August 4, 2025

    Features

    • Stack ranking questions for priority and preference research
      • New interactive question type that lets participants rank items by priority or preference
      • Intuitive drag-and-drop interface for easy ranking on any device
      • Advanced analysis with consensus scoring to identify top-ranked items across participants
      • Visual ranking distribution charts showing how participants prioritized different options
      • Perfect for feature prioritization, concept testing, and preference research
    • Enhanced research quality with comprehensive testing
      • New integration testing framework ensures reliable data collection
      • 85% test coverage requirement for all critical features
      • Automated regression testing prevents issues when adding new features
      • Improved stability and performance for better participant experience
    • Research assistant improvements
      • Faster insight discovery with automated transcript embeddings
      • Enhanced search capabilities through your interview data
      • More accurate video clip timing for better highlight creation
      • Improved quote extraction for sharing key participant insights

    Bug Fixes

    • Fixed stack ranking questions not appearing in the question editor
    • Improved video synchronization for more accurate research clips
    • Enhanced data integrity with improved database validation
    • Better handling of concurrent participant responses

    Week ending July 4, 2025

    Features

    • Convo's research assistant (beta)
      • You now have a research partner to collaborate with. Talk to our assistant like you would a colleague to develop and dig for insights within your data that you hadn't thought of before.
    • Upload existing interviews
      • You want to just use our analytics engine? Feel free to upload your data to Convo and analyze the data with our research assistant
    • Video clip creation
      • Easily create highlight reels to share with colleagues

    Bug Fixes

    • Cleaning up the analysis panel on the research assistant
    • Fixing invalid video file locations for uploading

    Week ending June 27, 2025

    Features

    • Automatically ending interviews after all questions have been asked
      • Participants don't need to click on 'end interview' button, the interview automatically finishes
    • Flag fully completed interviews
      • Users can better understand completion rates for incentivization purposes
    • Figma embed for stimulus testing
      • Add Figma prototypes as stimulus for concept or prototype testing
    • Redirect URLs after interview is completed
      • Participants are automatically redirected after completing their interview to a URL specified by user
    • Ability to delete studies as an account owner
      • Users can delete test studies made previously
    • Preview mode
      • Users no longer need to create test studies anymore, preview will show users how their study works before sending to participants
    • Interview count limits
      • Users can set a maximum number of completed interviews, once maximum has been reached, study automatically closes
    • Participant analytics
      • Simple analytics to understand completion rates on the participants page
    • Draggable questions
      • Users can move questions around on question page to suit their needs
    • Custom sorting on the Participants page
      • Users can now sort participants based on response dates
    • Enable video recording with video stream displayed during interview
      • Participants can now see their video during the interview
    • Anonymous interviews
      • Users can set studies to be anonymous, participants can enter participation IDs to start the interview
    • Screener questions
      • Users can pre-screen participants before starting the voice interview
    • Custom thank you messages on ending screen
      • Users can create their own thank you message on the ending screen
    • Dutch language support
      • Dutch participant and analyses support

    Bug Fixes

    • Redirect error after studies are created
    • Preserve question order when editing questions
    • Keep the same question order on the setup screen as the interview
    • UI Fixes across the entire app
      • Details screen, no more overflowing pages
      • Analysis screen, no more infinite scroll
      • Questions screen, maintain column sizing, fill the entire screen
      • Responses screen, equal column size, no more infinite scroll, cards don't overflow to other columns
      • Left nav, added 'Settings' page for studies, removed 'Guide' label from questions, renamed Team settings to Team

    Deprecated

    • Legacy V1 Interviews, if you need these please contact us at info@getconvo.ai
    The Research Assistant opens where you expect, instead of bouncing you back to the general view
  • Duplicate invitations are refused
    • Re-sending an invitation to the same participant updates the existing invite rather than silently creating another record
  • A study with no saved questions says so
    • Previously a participant could open an unfinished study and be shown an interview that ended immediately
  • Study setup
    • Logo uploads work, the setup screens no longer force dark mode, and the language selector scrolls properly on smaller screens
  • Accessibility
    • Diary media-task text now meets WCAG AA contrast
  • Date formatting on participants page
  • Better error handling on our transcription service
  • Breadcrumbs are now all human readable