Product Experiences
Watch real people experience your product in real time.
See what they do, what they notice, and how they feel as they move through the experience.
You can ask what people think.But seeing the experience tells you more.
People don’t always describe their experience the way they actually live it.
Convo captures what participants say, do, and react to as they experience your product, giving you a more complete view of what it’s really like to use.
How Convo runs a product experience study
Send your product
Share your product, prototype, or experience and define what you want to understand.
Put it in their hands
Participants use your product in their own environment, on their own devices and in their own context.
Capture their true reactions
Convo runs video interviews and analyzes facial expressions. Collect user feedback, and moments of friction as they experience the product.
Understand the experience
Review what happened across participants to uncover moments of delight, confusion, friction, and unmet expectations.
What a product experience study looks like in Convo
Set up in minutes. Introduce your brand, write your goal, and let Convo handle the conversation.
What you can test:
- First impressions
- New features
- Key product journeys
- Moments of friction
- Onboarding experiences
What you can see:
- Where participants get stuck
- What they naturally do first
- What they understand without explanation
- What catches their attention
- Where the experience falls short of expectations
- What should change before your next iteration
- Book a call to try now
Why teams use Convo for product experience studies
See the whole experience
Understand how people actually use your product from start to finish, beyond a controlled research session.
Behaviour, not just feedback
Capture the moments that are easy to miss when feedback comes after the experience.
Decisions you can defend
Back every decision with themes, sentiment, and real participant quotes, not opinions.
“Convo changed the game for us. Their team helped us design, deploy and analyze our research project. In less than 1 week, we had a clear understanding of what our users cared about for a new desktop app.”
Product experiences FAQ
A product experience study captures how real people interact with and react to your product. Test almost anything you want to put in front of your audience. For instance, digital products, new features, onboarding flows, and other experiences where understanding real user behavior and reactions matters.
A survey asks people to recall an experience after the fact and reduces it to numbers. Convo watches the experience as it happens: it asks open-ended questions, adapts every follow-up to what someone says, and captures the expressions on their face alongside their words.
As many as you need — Convo runs interviews in parallel with no scheduling, so reach is not the constraint it is with moderated sessions.
Yes. Participants use your product in their own environment, on their own devices, and Convo interviews them about it wherever they are — no scheduling and no lab.
Hours, not weeks. Interviews run in parallel and Convo synthesizes them into themes, sentiment, and representative quotes as they complete.
Yes. Convo conducts interviews and runs the analysis in dozens of languages, and every theme stays traceable back to the person who said it.
