Diary Studies
Go beyond one-off interviews.
Follow real people over days or weeks to understand their habits, experiences, and behaviors as they happen in everyday life.
Some experiences can’t be understoodin a single session.
People don’t experience products, problems, or routines in a research room.
Convo helps you follow participants over time, capturing what happens in the moments that matter and revealing patterns that only emerge with time.
How Convo runs a diary study
Define your study
Define what you want to understand and the experiences you want participants to capture. Convo presents it to each participant as the conversation begins.
Follow participants over time
Participants share their experiences across days or weeks, from wherever they are. Reward them after each session to maintain engagement.
Capture moments as they happen
Convo runs video interviews and analyzes behaviors and facial expressions. Collect user feedback, and moments of friction as they happen.
Uncover the bigger picture
Bring the evidence together to understand routines, changes, patterns, and behaviors that emerge over time.
What a diary study looks like in Convo
Set up in minutes. Introduce your brand, write your goal, and let Convo handle the conversation.
What you can explore:
- Changing needs and attitudes
- Experiences across different contexts
- Long-term product experiences
- Customer behaviors in specific contexts
What you can learn:
- How behaviors change over time
- What people do in their everyday context
- What triggers certain behaviors
- How experiences differ from one moment to another
- What people remember, notice, or overlook
- Which patterns emerge over time
- Book a call to try now
Why teams use Convo for diary studies
See change over time
Follow participants across days or weeks to uncover patterns, habits, and shifts that a single session can’t reveal.
Build a richer picture
Combine interviews, photos, videos, and reflections to understand not just what happened, but the context around it.
Build from real evidence
Give product teams a stronger understanding of what customers need before committing time and resources to a solution.
“Convo changed the game for us. Their team helped us design, deploy and analyze our research project. In less than 1 week, we had a clear understanding of what our users cared about for a new desktop app.”
Diary studies FAQ
A diary study is a longitudinal research method where participants record their experiences, behaviors, or reflections over a period of time.
A study can run for several days, weeks, or longer depending on what you want to understand and how often participants need to contribute.
Participants can share interviews, photos, videos, written reflections, and other responses about their experiences.
Interviews capture what people remember and can tell you at a specific point in time. Diary studies let you capture experiences closer to when they actually happen and observe how they change over time.
As many as you need — Convo runs every participant’s entries in parallel with no scheduling, so reach is not the constraint it is with moderated research.
Entries are analyzed as they arrive, so themes build up while the study is still running rather than waiting for the last day.
Yes. Convo conducts interviews and runs the analysis in dozens of languages, and every theme stays traceable back to the person who said it.
